Metlink: Future Fares Review

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We're seeking your views on the future direction of Metlink fares. Please share your feedback by 5pm Friday 15 July 2022. This feedback will be used to improve, and enhance the way we structure and charge fares for the services we provide.

Background

Greater Wellington Regional Council (Greater Wellington) adopted Te Mahere Waka Whenua Tūmatanui o te Rohe o Pōneke Wellington Regional Public Transport Plan 2021-2031 (RPTP) on 29 June 2021. The RPTP guides the design and delivery of public transport services, information and infrastructure in the Wellington region.

The RPTP sets out a series of policies for Ko ngā utu me te tahua Fares and Funding under the policy objective: ‘A fares and ticketing system that attracts and retains customers and balances user contribution with public funding’. Specific fares policies include:

  • Participating in an integrated ticketing solution that supports integration of fares and the public transport network
  • Applying a consistent fare structure and pricing approach that recognises the wider benefits and costs of public transport
  • Providing concession fares to targeted groups to increase access to affordable services for those who are most dependent on public transport
  • Providing incentives to encourage more frequent use of public transport, more off-peak travel and greater use of electronic ticketing

During public consultation on the draft RPTP in February and March 2021, and public hearings the following April, Greater Wellington received many submissions on the topic of fares. And while we received a lot of public support for the introduction of a simplified and more efficient ticketing system across our network, a number of people called for the cost of public transport to be reduced – to make it a more accessible and attractive option for more people.

Since the RPTP was adopted, the New Zealand Government has announced a range of initiatives to promote public transport usage, to help us achieve our country’s climate change goals and make public transport more affordable for more people. One key initiative in Budget 2022 is the provision by the Crown of targeted funding to Public Transport Authorities, to provide half-price fares for holders of Community Service Cards from 1 September 2022.

After some years of having a dual ticketing system on the Wellington public transport network, one being Snapper on buses and the other being a paper-based ticketing system on rail, Greater Wellington’s Public Transport Authority Metlink is currently rolling out electronic ticketing through Snapper on the metropolitan rail network. Once this work is completed in late 2022, we’ll be able to implement a more consistent range of fares, concessions and ticketing products across the network. We’ll also introduce an integrated ticketing system through the Waka Kotahi NZ Transport Agency-led National Ticketing Solution.

What we want your views on

Before Greater Wellington adopts its new approach to fares and ticketing on our public transport network, we’d like to give our residents, customers, community groups and businesses the opportunity to give us feedback on three focus areas for this Fares Review:

  • Specific new concessions and discounts.
  • New types of ticketing and fares products you might want to buy.
  • How the overall journey costs and distance travelled will change across the region with the introduction of a new Integrated Fare Structure.

Tell us your views on our Future Fares Strategy

Your feedback is important to us. Please share your views to guide Greater Wellington and the Metlink team on this fares review. We prefer if you can make your submission through this Have Your Say page, but will also consider submissions made via email to futurefares@gw.govt.nz or by post to

Metlink Fares Review 2022

Greater Wellington Regional Council

PO Box 11646

Wellington 6011

Digital engagement sessions will be held online where you can discuss our proposals with Greater Wellington officers and Councillors from Greater Wellington and our city and district council partners. These online sessions have proven popular during the COVID-19 pandemic and community feedback has been that they provide an accessible and interactive way to meet with our Councillors and officers. You can register for these sessions through the Eventfinda website and do not need to download any software or applications to participate.


Date

Time

Location

Wednesday 29 June 2022

12pm – 1.30 pm

Virtual

Saturday 2 July 2022

9am – 10.30 am

Virtual

Tuesday 5 July 2022

3pm – 4.30 pm

Virtual

Thursday 7 July 2022

6pm – 7.30 pm

Virtual

Saturday 9 July 2022

9am – 10.30 am

Virtual


We look forward to hearing from you on these exciting proposals!

How will we use your information?

The information you provide as part of your submission will only be used for the purpose of making a decision on the proposals introduced during this consultation period. Any personal information you provide when submitting to this review will only be used:

  • For the purpose/s you provide that information
  • For other reasons permitted by the Privacy Act 2020 (eg, with your consent, for a directly-related purpose, or where the law permits or requires this use).

A full Privacy Statement can be viewed on the top right hand side of this page.

Public availability of submissions

Greater Wellington treats all submissions and oral presentations received through its public consultation processes as public information. As such, we:

  • May be required to release all or part of your submission, and our documentation of your supporting oral presentation, if a request is made under the Local Government Official Information and Meetings Act 1987.
  • Will consider removing your contact details (email and/or phone number) from any publicly available copy of your submission (e.g. at the hearing) if you request this removal in your submission.
  • May choose to publish submissions and documented oral presentations in full or as a summary, including on the Greater Wellington website. The contact details of persons submitting or presenting in their personal capacity will be excluded from website publication.


Please click on the Metlink Future Fares Consultation link below to begin the survey and provide your views.


We're seeking your views on the future direction of Metlink fares. Please share your feedback by 5pm Friday 15 July 2022. This feedback will be used to improve, and enhance the way we structure and charge fares for the services we provide.

Background

Greater Wellington Regional Council (Greater Wellington) adopted Te Mahere Waka Whenua Tūmatanui o te Rohe o Pōneke Wellington Regional Public Transport Plan 2021-2031 (RPTP) on 29 June 2021. The RPTP guides the design and delivery of public transport services, information and infrastructure in the Wellington region.

The RPTP sets out a series of policies for Ko ngā utu me te tahua Fares and Funding under the policy objective: ‘A fares and ticketing system that attracts and retains customers and balances user contribution with public funding’. Specific fares policies include:

  • Participating in an integrated ticketing solution that supports integration of fares and the public transport network
  • Applying a consistent fare structure and pricing approach that recognises the wider benefits and costs of public transport
  • Providing concession fares to targeted groups to increase access to affordable services for those who are most dependent on public transport
  • Providing incentives to encourage more frequent use of public transport, more off-peak travel and greater use of electronic ticketing

During public consultation on the draft RPTP in February and March 2021, and public hearings the following April, Greater Wellington received many submissions on the topic of fares. And while we received a lot of public support for the introduction of a simplified and more efficient ticketing system across our network, a number of people called for the cost of public transport to be reduced – to make it a more accessible and attractive option for more people.

Since the RPTP was adopted, the New Zealand Government has announced a range of initiatives to promote public transport usage, to help us achieve our country’s climate change goals and make public transport more affordable for more people. One key initiative in Budget 2022 is the provision by the Crown of targeted funding to Public Transport Authorities, to provide half-price fares for holders of Community Service Cards from 1 September 2022.

After some years of having a dual ticketing system on the Wellington public transport network, one being Snapper on buses and the other being a paper-based ticketing system on rail, Greater Wellington’s Public Transport Authority Metlink is currently rolling out electronic ticketing through Snapper on the metropolitan rail network. Once this work is completed in late 2022, we’ll be able to implement a more consistent range of fares, concessions and ticketing products across the network. We’ll also introduce an integrated ticketing system through the Waka Kotahi NZ Transport Agency-led National Ticketing Solution.

What we want your views on

Before Greater Wellington adopts its new approach to fares and ticketing on our public transport network, we’d like to give our residents, customers, community groups and businesses the opportunity to give us feedback on three focus areas for this Fares Review:

  • Specific new concessions and discounts.
  • New types of ticketing and fares products you might want to buy.
  • How the overall journey costs and distance travelled will change across the region with the introduction of a new Integrated Fare Structure.

Tell us your views on our Future Fares Strategy

Your feedback is important to us. Please share your views to guide Greater Wellington and the Metlink team on this fares review. We prefer if you can make your submission through this Have Your Say page, but will also consider submissions made via email to futurefares@gw.govt.nz or by post to

Metlink Fares Review 2022

Greater Wellington Regional Council

PO Box 11646

Wellington 6011

Digital engagement sessions will be held online where you can discuss our proposals with Greater Wellington officers and Councillors from Greater Wellington and our city and district council partners. These online sessions have proven popular during the COVID-19 pandemic and community feedback has been that they provide an accessible and interactive way to meet with our Councillors and officers. You can register for these sessions through the Eventfinda website and do not need to download any software or applications to participate.


Date

Time

Location

Wednesday 29 June 2022

12pm – 1.30 pm

Virtual

Saturday 2 July 2022

9am – 10.30 am

Virtual

Tuesday 5 July 2022

3pm – 4.30 pm

Virtual

Thursday 7 July 2022

6pm – 7.30 pm

Virtual

Saturday 9 July 2022

9am – 10.30 am

Virtual


We look forward to hearing from you on these exciting proposals!

How will we use your information?

The information you provide as part of your submission will only be used for the purpose of making a decision on the proposals introduced during this consultation period. Any personal information you provide when submitting to this review will only be used:

  • For the purpose/s you provide that information
  • For other reasons permitted by the Privacy Act 2020 (eg, with your consent, for a directly-related purpose, or where the law permits or requires this use).

A full Privacy Statement can be viewed on the top right hand side of this page.

Public availability of submissions

Greater Wellington treats all submissions and oral presentations received through its public consultation processes as public information. As such, we:

  • May be required to release all or part of your submission, and our documentation of your supporting oral presentation, if a request is made under the Local Government Official Information and Meetings Act 1987.
  • Will consider removing your contact details (email and/or phone number) from any publicly available copy of your submission (e.g. at the hearing) if you request this removal in your submission.
  • May choose to publish submissions and documented oral presentations in full or as a summary, including on the Greater Wellington website. The contact details of persons submitting or presenting in their personal capacity will be excluded from website publication.


Please click on the Metlink Future Fares Consultation link below to begin the survey and provide your views.


Page last updated: 22 Jun 2022, 10:08 AM